Privacy Policy

Last updated: 12 November 2026

SpaAccess is provided by HealthAccess. This policy explains how we handle personal information when you visit spaaccess.co.za or contact us.

What we collect

This website has no forms and does not use tracking or advertising cookies. Like most websites, our hosting provider keeps standard server logs, which include your IP address, browser type and the pages you visit.

If you call, WhatsApp or email us, we receive the details you choose to share, such as your name, contact number, email address and message.

How we use it

We use this information to keep the website running and secure, to respond to you, and to arrange and follow up on SpaAccess demos. We do not sell your personal information.

Who we share it with

Our hosting provider stores server logs on our behalf. If you message us on WhatsApp, WhatsApp handles that message under its own privacy policy.

How long we keep it

We keep personal information only for as long as we need it for these purposes, or as long as the law requires.

Your rights

Under the Protection of Personal Information Act (POPIA), you can ask to see the personal information we hold about you, and ask us to correct or delete it. You can also object to us using it. To make a request, see Contact and complaints below.

If you are not satisfied with our response, you can lodge a complaint with the Information Regulator.

Contact and complaints

HealthAccess has appointed an Information Officer, registered with the Information Regulator as required by POPIA. For any privacy question, to make a data subject request, or to raise a concern, please contact us via the Contact Us page.